Support

Need help with NINJAR? Start here.

Contact us

Please include your device model, its operating system version, and a short description of the problem.

Common questions

NINJAR is not yet available on the App Store or Google Play. These answers describe the game as it will be at release.

I bought Remove Ads but I still see ads.

Open Settings in the game and tap “Restore Purchases”. Make sure you are signed in to the same Apple ID or Google account you used to buy it. A purchase is only unlocked once the store has confirmed it, so a pending payment can take a moment.

Does Remove Ads carry over between iPhone and Android?

No. Remove Ads is tied to the store you bought it from. It can be restored on other devices that use the same Apple ID or Google account, but it does not transfer between iOS and Android.

How do I get a refund?

Payments are handled by Apple and Google, so refunds are requested from them: through reportaproblem.apple.com for the App Store, or through your Google Play order history for Google Play.

How do I change my ad privacy choices?

Once the game is released, where privacy options apply in your region, you will be able to change them from Settings in the game. On iPhone and iPad, you can also change tracking permission in your device’s Settings under Privacy & Security → Tracking. See the Privacy Policy for details.

Will I lose my progress?

Your progress is saved only on your device. There is no account, so it is not synced between devices, and deleting the game deletes your progress.

The game failed or a level does not work properly.

Please email us with the level number, what you expected to happen, and what happened instead. A screenshot helps.